Returns Policy
Rejoice Always Returns Policy
At Rejoice Always, we strive to provide high-quality products and ensure your satisfaction with every purchase. If you need to return an item, please be aware that the cost of return shipping will be your responsibility, unless the item is faulty or defective. We appreciate your understanding and cooperation. For more details, please review our returns policy below.
Faulty Product
In the rare event that you receive a faulty or defective product, we sincerely apologise for any inconvenience caused. Please contact us within 24 hours of delivery at info@rejoicealways.co.uk ,we will assess the situation and work towards a suitable resolution, such as offering a replacement or refund.
Incorrect Fit
We cannot be held responsible for any changes in preference or dissatisfaction related to colour, fit, or style after the order has been placed. We encourage customers to reach out to us prior to purchasing if they have any specific inquiries or require additional information about a product.
Return Process
Contact Us: Email us at info@rejoicealways.co.uk within the specified return period. Indicate your return reason, and We will authorise your return and provide instructions.
Pack and Ship: Securely pack the item and ship it to the address we provide. We cover return shipping for faulty items. For incorrect size returns, you cover your return shipping.
Assessment: Upon receiving the item, we will assess it according to the return criteria (unworn for size issues, faulty for defects). Once confirmed, we will process the replacement or refund within 3-5 business days.
We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact us.